Return & Exchange Policy

Return & Exchange Policy

At Lubab Organics, your satisfaction is our priority. We know that shopping for organic foods online should be simple, trustworthy, and hassle-free. If you are not completely happy with your order, this policy explains how returns, exchanges, and refunds work.

What Can Be Returned or Exchanged

We accept requests for return, exchange, or refund in the following cases:

1. Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will help you with an exchange or full refund.

2. Change of Mind (Unopened Items Only)
If you change your mind about a product, you can request a return within 15 days of delivery, as long as:
• The product is unopened
• The packaging is intact
• No seal is broken

Once the returned item is received and verified, we will process the refund.
Refunds are issued using your original payment method.

What Cannot Be Returned

For hygiene and quality reasons, we cannot accept:

• Opened or used products
• Products without original packaging
• Items returned after the allowed time window
• Perishable or consumable goods that show signs of use

How to Initiate a Return or Exchange

To start a return or exchange:

  1. Contact us within the allowed time frame
    Email: lubaborganics@gmail.com
    WhatsApp: 03476816945
    Include in your message:


  2. • Order number
    • Photos of the issue (if applicable)
    • Reason for return

  3. Our customer support team will respond within 2 business days with next steps.

  4. If approved, we’ll guide you through the return shipment or pickup process where available.

Refund Processing

After we receive the returned item and confirm it meets return criteria:

• Refunds are processed within 7 business days
• Original shipping charges are generally non-refundable
• Payment is returned to the original payment method

Order Cancellation

You may cancel your order before it ships.
Once the order has been shipped, the regular return & exchange policy applies.

We may cancel an order for reasons such as:

• Out-of-stock items
• Pricing errors
• Invalid payment
• Fraud prevention checks

Our Commitment

At Lubab Organics, we strive to make your experience smooth and reliable.
If you have any questions about returns, exchanges, or refunds, feel free to contact us anytime. We’re here to help.